Booking Terms & Conditions | Dulcigno Travel Montenegro
These Booking Conditions govern all services provided by Dulcigno Travel, including accommodation bookings, tours, and local experiences. By making a booking, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
1. Booking & Confirmation
• A booking is confirmed only once you receive a written confirmation (via email or messaging) from Dulcigno Travel.
• Some services, especially accommodation, may require a deposit to secure your reservation.
• The full balance (if applicable) must be paid within the period indicated in your booking confirmation.
• It is your responsibility to check the details of your confirmation and inform us immediately of any errors.
2. Pricing & Payment
• All prices are listed in Euros (€) and include applicable taxes unless stated otherwise.
• Payments can be made by bank transfer, credit/debit card, or through other approved methods.
3. Cancellations & Refunds
By the Customer:• Cancellations must be submitted in writing (via email or an official communication channel).
Accommodation Bookings:
• The following refund policy applies exclusively to accommodation bookings.
a.) 100% refund for cancellations made more than 72 hours before the scheduled start time.
b.) 50% refund for cancellations made between 24 and 72 hours before the scheduled start time.
c.) No refund for cancellations made less than 24 hours before the scheduled start time.
d.) No refunds will be issued for no-shows or partially used services.
Tours & Activities:
• The following refund policy applies to tours and activities:
a.) 100% refund for cancellations made at least 24 hours before the scheduled start time.
b.) No refund for cancellations made less than 24 hours before the scheduled start time.
c.) No refunds will be issued for no-shows or partially used services.
By Dulcigno Travel:• We reserve the right to cancel services due to circumstances beyond our control (e.g., severe weather, illness, insufficient participation).
• In such cases, you will be offered a full refund or an alternative date or service.
4. Modifications & Changes (Accommodation Bookings Only)
• Requests to change booking dates, guest names, or number of participants must be submitted at least 72 hours in advance and are subject to availability. Changes to accommodation dates are subject to room availability and may incur additional charges depending on the season and applicable rate.
5. Travel Insurance
• We strongly recommend that all guests purchase travel insurance covering:
a.) Trip cancellations
b.) Medical emergencies
c.) Loss or damage to belongings
• Dulcigno Travel is not responsible for costs resulting from inadequate or missing travel insurance.
6. Guest Conduct
• We reserve the right to refuse participation or cancel services without refund if a guest behaves disruptively, poses a risk to others, or violates house rules at the accommodation.
• You are expected to respect the property, local culture, and the local community during your stay and activities.
7. Privacy & Data Protection
• Your personal data will be used only to process bookings and deliver services.
• We follow GDPR guidelines and will not share your information with third parties except where necessary to complete your booking or required by law.
8. Governing Law
• These terms are governed by the laws of Montenegro. Any disputes will be subject to the jurisdiction of the courts in Ulcinj.
Dulcigno Travel,
Bulevar Teuta bb, 85360 Ulcinj - Montenegro, Email:
